Description : Receptionist. Company : Herts Urgent Care. Location : Luton

TITLE Receptionist

SALARY £9.50 - £11.88

LOCATION Luton Town Centre Practice

HOURS Full time/ Part time/ Job Share

We are a well-established, GP surgery and Urgent Treatment Centre with 12,000 registered patients who we put at the centre of everything we do it’s essential that we provide a seamless service to our patients and that their experience is of the highest quality. We’re passionate about what we do, and we have established a track record that shows that we are good at what we do.

As Receptionist you will join our front of house team at the Luton Town Centre Surgery to help support the smooth running of the surgery providing an efficient service to both our clinicians and patients. You will be first point of contact for all visitors handling any internal and external queries working in a timely manner to respond.

The Surgery opens Monday to Friday, 08:00 to 20:00 and is supported by a corporate framework including HR, Finance and IT functions.

Part time and job share are welcome.

In this role you will:

• Work within a team to provide an efficient reception/ admin service for the clinicians and patients
• Attend to patients at the reception desk, booking appointments and dealing with queries
• Handling telephone calls, messages and requests
• Scanning, matching and allocating clinical documentation relating to patients
• Provide chaperone assistance to clinical staff when required
• Other duties associated with the role

We expect that you’ll already have experience of working within a customer service environment and that you are a self-motivated individual with excellent communication, interpersonal and administrative skills.

Our commitment is that we put the patient at the start and heart of our care. If this resonates with your own values this is a great opportunity to put it into practice.

Closing Date: 23rd May 2023

Previous applications are welcome.

If you are interested in this position, please send your CV and a covering letter explaining why you are suitable for this role to [email protected]